Last Updated: March 3, 2025
Privacy Policy
This Privacy Policy describes how Dialora ("we," "us," or "our") collects, uses, and shares information when you use our website, platform, and services (collectively, the "Services").
Information We Collect
Personal Information:
Your name, email address, phone number (if provided), and billing information when you create an account.Please note that phone numbers used with the Services are obtained and managed by you through a third-party provider (e.g., Twilio). We only collect the phone numbers you configure through their integration.
Usage Data:
- Call logs, voice recordings (if enabled), IP address, and usage analytics, all processed through your third-party phone number integration.
Account Registration
To use certain features, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
Data Sharing
We may share your information with the following entities:
Service Providers
We share data with trusted third-party vendors (e.g., Twilio) who assist us in providing the Services. These vendors are bound by strict confidentiality agreements. Your third-party phone number provider may also process call-related data according to their own privacy policies.
Legal Compliance
- We may disclose your information if required by law or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
No Sale of Personal Information
We do not sell your personal information.
Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no system is completely secure, and you acknowledge that there is some risk associated with using the Services.
Your Rights
You have the following rights regarding your information:
Access and Correction
- You can request access to or correction of your personal information by contacting us at team@dialora.ai.
Deletion
- You can request deletion of your personal information, subject to any legal obligations we may have to retain certain data.
CCPA/GDPR
- If you are a resident of California or the European Union, you may have additional rights under the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), such as the right to opt-out of the sale or sharing of your personal information.
Cookies and Tracking
We use cookies and similar tracking technologies for analytics and to improve the functionality of the Services. You can manage your cookie preferences through your browser settings.
Third-Party Services
The Services may contain links to third-party websites or services (e.g., payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
International Data Transfers
Your information may be processed in the United States or other countries where our servers or service providers are located. We will ensure that any international data transfers are subject to appropriate safeguards, such as Standard Contractual Clauses for GDPR compliance.
Children's Privacy
The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us
If you have any questions about this Privacy Policy, please contact us at team@dialora.ai