Acceptable Use:

You’re welcome to use Dialora in ways that align with its purpose and comply with all applicable laws. This includes obtaining and configuring a phone number through a third-party provider (e.g., Twilio) to enable voice functionality. Examples of acceptable use include managing customer inquiries with Voice AI agents, scheduling appointments, or providing support via calls routed through your third-party number.

Prohibited Uses:

Unauthorized Communications: Sending unsolicited calls or messages (e.g., spam) without prior express consent, in violation of the Telephone Consumer.Protection Act (TCPA) or similar regulations. Using the Services without a properly configured third-party phone number is also prohibited.

Misuse of Resources:

Attempting to bypass third-party phone number provider requirements or using unverified numbers.

User Responsibilities:

Compliance: You are responsible for ensuring your use of Dialora complies with all applicable laws, including telecommunications (e.g., TCPA, GDPR), privacy, and anti-spam regulations. This includes securing and managing a phone number through a third-party provider (e.g., Twilio) and adhering to their terms.

To keep our Services safe, reliable, and legal, the following activities are strictly prohibited:

Illegal Activities

Using Dialora for any purpose that violates local, state, national, or international laws, including fraud, harassment, or illegal telemarketing.

Unauthorized Communications

• Sending unsolicited calls or messages (e.g., spam) without prior express consent, in violation of the Telephone Consumer Protection Act (TCPA) or similar regulations.
• Engaging in robocalling practices that do not comply with applicable laws.

Content Violations

• Uploading or transmitting content that is obscene, defamatory, threatening, or infringes on intellectual property rights (e.g., copyrighted scripts without permission).
• Using the Services to distribute malware, viruses, or other harmful code.

Misuse of Resources

• Overloading, disrupting, or attempting to hack Dialora’s systems or infrastructure.
• Reverse-engineering or modifying our software without authorization.

Impersonation & Fraud

• Impersonating individuals or entities, including falsifying caller ID information.
• Using Dialora for phishing, scams, or deceptive practices.

Recording Violations

Recording calls without proper consent where required by law (e.g., two-party consent states in the USA). Users must enable call recording notifications as mandated.

Resale Without Approval

Reselling or redistributing the Services without explicit written permission from Dialora, unless under an Agency plan with white-label rights.

Compliance:

You are responsible for ensuring your use of Dialora complies with all applicable laws, including telecommunications (e.g., TCPA, GDPR), privacy, and anti-spam regulations.

Consent:

Obtain and document prior express consent from call recipients where required (e.g., for marketing calls).

Accuracy:

Provide accurate account information and keep it updated.

Monitoring:

Oversee your subaccounts (if applicable) to ensure they adhere to this AUP.

Monitoring:

We may monitor usage to enforce this AUP but are not obligated to do so.

Violations:

If we suspect a violation, we may investigate and take action, including:

• Issuing a warning.
• Suspending or terminating your account with or without notice.
• Reporting illegal activities to authorities.

No Liability:

Dialora is not liable for damages resulting from your misuse of the Services.