Compliance/Legal

Last Updated: March 3, 2025

Dialora ("we," "us," "our") is committed to operating ethically and in compliance with applicable laws and regulations. This page outlines our approach to legal and regulatory standards affecting our Voice AI services (the "Services").

Telecommunications Compliance

TCPA (USA):

We comply with the Telephone Consumer Protection Act by ensuring users obtain prior express consent for automated calls. You are responsible for obtaining and configuring phone numbers through a third-party provider (e.g., Twilio) and ensuring compliance with telecommunications laws applicable to those numbers. Users must maintain consent records.

User Responsibility

You are responsible for using the Services in compliance with applicable laws in your jurisdiction. This includes securing and managing phone numbers via a third-party provider (e.g., Twilio) and adhering to their terms and applicable regulations.

Data Privacy & Security

CCPA:

California residents have rights to access, delete, and opt-out of data sharing.

GDPR:

For EU users, we provide data protection under GDPR, including lawful processing and data subject rights.

HIPAA:

For healthcare clients, we offer HIPAA compliant configurations (e.g., encrypted recordings).

Recording Laws

We support compliance with one-party and all-party consent laws for call recording. Users must enable notifications where required (e.g., "This call may be recorded").

Industry Standards

SOC 2:

We pursue SOC 2 certification for secure data handling (Agency and Enterprise plans).

Accessibility:

The Services align with ADA standards for accessibility.

User Responsibility

You are responsible for using the Services in compliance with applicable laws in your jurisdiction.

Updates & Certifications

We regularly update our practices to meet evolving standards. Check here for the latest compliance status.

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