Modern businesses are relying too much on AI agents. This dependency is growing. Thus, AI agent development companies strive to improve the user experience of organisations that want to speed up automation and raise productivity. The safety of these AI systems and whether they should be trusted with sensitive customer and corporate data are major challenges raised by this technological development.
We at Dialora recognize that business relationships are built on trust. As AI voice agents handling customer data, we had to acquire consumers' trust with their personal and vital information. We chose to closely adhere to several fundamental but highly valuable rules that our voice agent must follow. We came up with the three most critical ones available, i.e. SOC2, HIPAA, PCI Compliance.
We've done everything to ensure our AI voice agents follow these criteria. The Dialora.ai voice assistant is now certified and meets the highest data security and privacy standards. These guidelines have helped us improve our voice agents and provide better transparency for your business partners and clients. Here's more.
What is SOC2 Compliance and Why is it Important?
SOC2 compliance for AI voice assistants, where SOC2 stands for Service Organisation Control 2, is an auditing method where service handlers secure your data to safeguard your company and your client’s privacy. The American Institute of CPAs (AICPA) created SOC2 with the aim of establishing standards for handling client data based on five "trust service principles", which are privacy, confidentiality, processing integrity, availability, and security.
SOC2 compliance is essential for the following reasons:
- Demonstrates your commitment to data security through independent verification
- Provides a framework for implementing robust security controls
- Creates a competitive advantage in industries where data protection is crucial
- Builds client trust by proving your systems are secure and reliable
- Helps prevent data breaches and their associated financial and reputational damage
How Dialora AI Ensures Compliance With SOC2 Standards
The infrastructure of our artificial intelligence voice agent has been subjected to stringent SOC2 Type II audits, which indicates that our security controls continue to function successfully over time. That is to say:
- Comprehensive Security Measures: Multiple levels of security measures, including encryption, access management, and constant monitoring, are in place to safeguard our systems throughout the entire organisation.
- Regular Auditing: To guarantee continued compliance, independent third-party auditors evaluate our systems regularly.
- Incident Response: We make sure to keep comprehensive systems in place to identify possible security issues and respond to them successfully.
How Does This Benefit Your Organisation
Your company will benefit from selecting Dialora’s AI voice agents that are compliant with SOC2 in the following ways:
- Reduced risk of data breaches and unauthorised access
- Enhanced reliability of systems and data processing
- Greater confidence in sharing sensitive information with our AI systems
How Does HIPAA Compliance Protect Healthcare Businesses?
HIPAA compliance for AI solutions, which is The Health Insurance Portability and Accountability Act (HIPAA), implies national standards to safeguard sensitive patient health information from unauthorised disclosure without patient authorisation. HIPAA compliance is essential for healthcare and related enterprises dealing with the same.
- Protects against costly data breaches that average $9.23 million per incident in the healthcare sector.
- Prevents regulatory penalties that can reach $1.5 million per violation category annually.
- Maintains patient trust by ensuring their sensitive health information remains confidential.
- Provides a framework for secure electronic health information exchange.
- Creates standardised processes that improve operational efficiency while maintaining privacy.
- Your business data security is shielded from legal liabilities related to improper handling of patient data.
How Our AI Voice Agents Ensure HIPAA Compliance
Our voice agents have been meticulously engineered for healthcare applications:
- Secure PHI Handling: All sensitive health information is handled with comprehensive encryption and stringent access controls.
- Privacy by Design: Our AI technologies are fundamentally designed with patient privacy as a paramount concept.
- Audit Trails: Effective recording guarantees that every interaction with health data can be tracked down and validated.
- Business Associate Agreements: In accordance with the laws of HIPAA, we offer appropriate BAAs.
Business Benefits
With the help of our HIPAA-compliant voice agents, healthcare providers and associated companies can:
- Safely automate patient communications and scheduling
- Streamline healthcare operations without compromising patient privacy
- Avoid costly HIPAA violations and penalties
- Build patient trust through demonstrable security measures
Why is PCI Compliance Necessary for Payment Processing?
The Payment Card Industry Data Security Standard (PCI DSS) is a combination of various security guidelines created to guarantee any business dealing with handling, storing, or transmitting credit card-related data does so in a secure setting. PCI compliance is essential due to:
- Protects cardholder’s sensitive data from fraud and theft.
- Prevents financial penalties from card brands that can range from $5,000 to $100,000 per month.
- Maintains consumer confidence in your payment systems.
- Reduces the risk of data breaches that could damage your brand reputation.
- Avoids the potential termination of your ability to accept credit card payments.
- Creates standardised security practices across your organisation.
- Provides early detection of security vulnerabilities before they can be exploited.
How Our AI Voice Agents Achieve PCI DSS Compliance
All twelve PCI DSS criteria are met by our voice operators, guaranteeing that credit card information is secure during every conversation:
- Secure Network Architecture: When businesses want to prevent unwanted access, our agentic infrastructure uses firewalls, network segmentation, and other techniques.
- Data Encryption: Every piece of cardholder data is encrypted both in transit and in storage. The higher the step count, the better the security.
- Vulnerability Management: Regular scans and assessments are used to discover potential vulnerabilities and subsequently address them.
- Strong Access Controls: Data pertaining to cardholders is only accessible to authorized staff at any given time.
Business Benefits
Your company can do the following with our PCI-compliant voice agents:
- Safely process payments through voice interactions
- Reduce the scope of your own PCI compliance requirements
- Minimize fraud risk and associated financial losses
- Build customer confidence in your payment processes
Our superior job success rate makes automation look effortless.
Real-World Applications: How Compliance Enables Innovation
Our accomplishments in compliance are not simply a matter of ticking off regulatory boxes; rather, they equip your company to take advantage of new opportunities:
- Healthcare Scheduling and Follow-ups
By ensuring compliance with HIPAA regulations, our artificial intelligence voice agents are able to safely handle appointment scheduling, medication reminders, and follow-up care coordination, allowing your staff to concentrate on providing direct patient care.
- Secure Transactions
Complying with the Payment Card Industry Data Security Standard (PCI DSS) allows our voice agents to safely process payments, check account balances, and handle other financial operations without compromising security.
- Sensitive Customer Service
Compliance with SOC2 guarantees that if consumers disclose sensitive information to our AI voice agents, the information is safeguarded and managed following the highest standards.
Beyond Certifications: Our Ongoing Commitment to Security
Although earning these certifications is a big step forward, we understand that security is a process rather than a final goal. Beyond compliance, we're dedicated to safeguarding your data by:
- Continuous Monitoring: Our systems are monitored 24/7 for potential security threats.
- Regular Updates: We continuously update our AI models and security protocols to address emerging threats.
- Staff Training: Our team undergoes regular security awareness training to maintain a security-first culture.
- Transparency: We maintain open communication about our security practices and any updates to our compliance status.
Conclusion
Until now, everyone who has employed our AI voice assistant was certain about how ideal and efficient it was, but now we have 100 additional reasons to state why our voice assistant stands out from the crowd. When you choose our AI voice agents for your company, it's not just about using a modern-day assistant but also about the security and transparency of user data. This SOC2 HIPAA PCI Compliance has furthermore legitimised our claim of being the best. By collaborating with Dialora, you can now be confident that your AI voice agent is someone who places a high priority on data security and integrity.
You can take advantage of AI voice technology without sacrificing security or compliance, thanks to our SOC2, HIPAA, and PCI for business protection and compliant solutions.
Are you prepared to see how genuinely secure AI voice agents can improve your company? Get in touch with us right now to arrange a demonstration for you and learn how our compliant solutions can improve your business processes while also protecting your most important asset, which is your sensitive information.