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FAQ & Compliance

Data Stored In-House

All Personally Identifiable Information (PII) is completely secure & stored in-house by Dialora.ai, ensuring sensitive customer data is never shared or outsourced.

HIPAA Compliance

For medical use cases, Dialora.ai is fully HIPAA compliant, to enable secure handling of sensitive medical data in compliance with the health industry and their regulations.

Seamless Implementation

Dialora.ai ensures that all your Standard Operating Procedures (SOPs) are integrated with precision and efficiency, adhering to the highest standards.

SOC2 Type II Compliance

Protecting your data is our highest priority. Dialora.ai has undergone rigorous audits and is SOC2 Type II compliant, providing assurance of our advanced data security practices.

Penetration Testing

Our systems undergo regular penetration testing to identify and address vulnerabilities, ensuring your data is always safe from potential threats.

Robust Guardrails

To maintain brand integrity, we ensure every AI-led interaction has robust conversational guardrails, keeping the experience professional and on-brand.

PCI DSS Compliance

Need to handle payments over the phone? Dialora.ai meets PCI DSS standards, safeguarding all cardholder data & ensuring secure payment handling.

Rigorous Unit Testing

We maintain high engineering standards with continuous unit testing to ensure even the smallest bugs are detected and resolved before impacting your operations.

End-to-End Encryption

All data is encrypted both in transit and at rest using industry-leading encryption standards, ensuring that your sensitive information remains completely secure and inaccessible to unauthorized parties.